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Milk & More

The digital-only drive by many organisations infringes the human rights of many older and disabled people who are increasingly being excluded from essential services.

The National Pensioners Conventions (NPC) is concerned that a growing number of UK companies – like home delivery conglomerate Milk & More who recently featured on BBC Radio 4 ‘You & Yours’* – are moving to online-only and ditching customers who cannot or do not want to use the internet.

The NPC believes this movement seriously disadvantages our oldest and most vulnerable and requires urgent government action. Following contact from distressed NPC members, we are compiling a dossier of evidence which we intend sending to the Secretary of State for Digital, Culture, Media and Sport, the Rt Hon Oliver Dowden MP, as well as deputy and shadow ministers. We will also be sending copies to the watchdog body, the Equalities and Human Rights Commission.

The NPC has put out a press release on the matter and has published the letter from Jan Shortt to the Milk & More CEO and the response from Milk & More on our website.

Read the press release on the link below.